Refund policy

Here’s a clean, professional Return & Refund Policy you can use and customize:

Return & Refund Policy

Last Updated: [25.04.2026]

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 Days from the date of purchase to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., cosmetics, hygiene products)

  • Customized or personalized products

  • Digital products or downloadable items

  • Sale or clearance items (if applicable)

3. Refunds

Once we receive your item, we will inspect it and notify you of the status.

If your return is approved:

  • A refund will be processed to your original method of payment

  • Refunds may take [3–7 business days] to appear depending on your bank or payment provider

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company (processing time may vary)

  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [care@hiddenjoystore.com].

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at [care@hiddenjoystore.com].

6. Shipping

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: care@hiddenjoystore.com

  • Phone: 013 6478969