Shipping policy

Here’s a clean, ready-to-use Shipping Policy in text form:

Shipping Policy

Last Updated: 25.4.2026

Thank you for shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing

  • All orders are processed within [1–3 business days]

  • Orders are not shipped or delivered on weekends or public holidays

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Local Shipping: [2–5 business days]

  • International Shipping: [7–14 business days]

Delivery delays can occasionally occur due to unforeseen circumstances.

3. Shipment Confirmation & Tracking

  • You will receive a shipment confirmation email once your order has shipped

  • Tracking number(s) will be provided and will be active within 24 hours

4. Customs, Duties & Taxes

  • We are not responsible for any customs and taxes applied to your order

  • All fees imposed during or after shipping are the responsibility of the customer

5. Damages

  • We are not liable for products damaged or lost during shipping

  • If you received your order damaged, please contact the shipment carrier or us immediately

  • Please save all packaging materials and damaged goods before filing a claim

6. Incorrect Shipping Address

  • Please ensure your shipping address is correct at checkout

  • We are not responsible for orders shipped to incorrect or incomplete addresses

7. Lost or Delayed Packages

If your order is delayed or lost:

  • Contact the shipping carrier first using your tracking number

  • If you still need help, contact us at care@hiddenjoystore.com

8. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: care@hiddenjoystore.com

  • Phone: 013 6478969

  • Address: no 42 Felda Tersang 03 27600 Raub Pahang